We have many years of experience in support and maintenance of complex enterprise software applications developed both in-house and by 3rd parties. Our services include 2nd and 3rd level support, maintenance and improvement, monitoring, patches and upgrades, administration, enhancements, changes and release management. Our strong team of dedicated maintenance and support engineers provide multiple applications support. Special core teams deliver a combination of application maintenance and development services.
An essential part of our agile software development life-cycle (aSDLC) process, our maintenance and support services meet the rigorous quality requirements and are significantly backed up by our world-class distributed aSDLC tool that covers all the support management and is tied in with all our testing, release and build management efforts. Besides, our maintenance and support staff are hired, managed and developed specifically to ensure they have the all round skills required to render services efficiently.
Depending on the response, workaround and resolution times, we offer a number of different types of support and maintenance engagement depending upon your needs.
Application Maintenance and Support (Level 3 Maintenance)
Application Enhancements (Level 4 Maintenance)
3rd Party Maintenance
For critical issues raised outside of normal working hours, we provide 24 x 7 3rd level support with the direct issue submission capability via the Web, e-mail or by phone.